Frequently Asked Questions
📦 When will my order arrive?
All orders are shipped from our warehouse in Poland. Typical delivery times are:
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Poland: 2–5 business days
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Europe: 5–10 business days
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International: 10–15 business days
Once your order has been dispatched, you’ll receive an email with a tracking number so you can monitor your package in real time.
🌍 Do you ship internationally?
Yes! We proudly ship our products worldwide. Simply enter your address at checkout, and shipping availability and costs will be calculated automatically.
🔍 How can I track my order?
After your order has been shipped, you’ll receive an email confirmation with a tracking link and number. This allows you to follow your package anytime, anywhere.
💳 What payment methods do you accept?
We accept a variety of secure and widely used payment options, including:
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Visa
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Mastercard
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PayPal
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Bank Transfer
All transactions are encrypted to ensure your payment details remain safe.
⏳ What if my order is delayed?
Sometimes delays may occur due to holidays, customs, or courier issues. If your order hasn’t arrived within the estimated timeframe, please contact us at braytyns@op.pl with your order number, and we’ll assist you promptly.
🔁 Can I return my purchase?
Yes! You can return your purchase within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging. Please contact us before returning the product to receive detailed instructions.
❗ What should I do if I receive a damaged or incorrect item?
If you receive the wrong item or your order arrives damaged, please notify us within 7 days of delivery. Send an email to braytyns@op.pl with your order number and photos of the issue. We’ll arrange a replacement, refund, or store credit.
💬 Need more help?
We’re always here to support you. Reach out anytime:
📧 Email: braytyns@op.pl
📞 Phone: +48 693 647 661
🏢 Address: Szamocin 11, 05-282 Strachówka, Poland
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM CET